Frequently Asked Questions
Everything you need to know about your Maison Close experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel must be returned in its original, unopened packaging.
How do I find my correct size?
Each product page features a detailed size guide. We recommend taking your measurements and comparing them to our chart, as sizing can vary between specific collections.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment billing.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team.
Are your products ethically sourced?
Maison Close is committed to sustainable luxury. We work exclusively with certified manufacturers who adhere to fair labor practices and utilize high-quality, durable materials.