Returns & Exchanges
At Maison Close, we strive for your complete satisfaction with our luxury collections. If you are not entirely pleased with your purchase, we offer a 14-day return window for items in their original, unworn condition with all tags and hygiene seals intact.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to return and receive a return authorization.
Prepare the Package
Place the items in their original Maison Close packaging, ensuring all labels are attached and the garment is in its original state to qualify for a refund.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our quality control team inspects and approves the return, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing